Frequently Asked Questions

North Trail Auto is a Canadian online store for automotive parts and accessories: more than 56,000 products from over 11,000 manufacturers, priced in CAD, with free tracked shipping on every order, 30-day returns with a prepaid label, and human support by email.

North Trail Auto operates from Suite 4735, 66 Wellington Street West, Floor 47, Toronto, ON M5K 1E7, Canada. We serve customers across Canada.

North Trail Auto is built for customers in Canada looking for honest, well-curated automotive accessories products with fast free shipping, a no-friction return policy, and human support — not endless catalogues or sponsored noise.

Three things. First, every product is hand-picked for quality and value — not commissioned by suppliers. Second, shipping is always free with tracked delivery in 2–5 business days. Third, support is staffed by real humans who respond within 1 business day.

Yes. North Trail Auto is a registered online business running on Shopify, a PCI-DSS Level 1 platform, so card details never touch our servers. Every order comes with free tracked shipping, 30-day returns with a prepaid label, and email support from a real person.

North Trail Auto was launched to bring a curated, customer-first automotive accessories catalogue to Canada. You can read more about our story on the About page.

The North Trail Auto storefront and customer support are available in English. Email correspondence is also handled in English.

North Trail Auto publishes regular guides, tips, and category insights at /blogs/insights. The blog covers buying guides, how-tos, comparisons, and trend roundups relevant to our category.

Yes. Every order ships free to any Canadian address with tracked delivery and no minimum order value. There is one standard service; orders leave within one business day and typically arrive in 2–5 business days.

Standard tracked shipping arrives in 2–5 business days after dispatch in most regions. Remote or rural addresses may take 1–2 extra days due to carrier routing.

No. Every order ships with one free standard service to any Canadian address; there is no paid express option. Orders are dispatched within one business day and typically arrive in 2–5 business days.

North Trail Auto currently ships to addresses within Canada. We do not offer international shipping at this time.

Not at this time — North Trail Auto ships within Canada only. We may expand to additional regions in the future; subscribe to our newsletter to be notified.

No — North Trail Auto is a direct-to-consumer online store. Every order ships from our fulfilment partner with free tracked delivery.

Orders placed on business days are typically processed within 1 business day. Orders placed on weekends or holidays ship on the next business day.

Once your order ships, you'll receive an email with a tracking link. You can also view live status anytime from your account page. Tracking updates can take 24–48 hours to populate after dispatch.

Within 24–48 hours after your order is processed. The tracking number arrives by email and is also visible from your account dashboard.

Tracking systems can take up to 48 hours to display the first scan after dispatch. If 48 hours have passed without an update, email northtrailauto@gmail.com and we'll investigate with the carrier on your behalf.

First check with neighbours, building management and your local delivery office. If it has not turned up within one business day, email northtrailauto@gmail.com with your order number; we open a carrier claim and arrange a replacement or refund.

Email northtrailauto@gmail.com within 7 days of delivery with photos of the package and product, and your order number. We'll send a free replacement or issue a full refund — your choice — within 1 business day.

If your order hasn't shipped yet, email northtrailauto@gmail.com immediately with your order number and the new address. We can usually update it within 1 hour of order placement. Once shipped, the carrier may charge a redirection fee.

You have 30 days from delivery to return any unused item in its original packaging. Return shipping is free with a prepaid label, refunds go to your original payment method within 10 business days of the return arriving, and there are no restocking fees.

Yes. Email northtrailauto@gmail.com with your order number and reason, and we'll send you a prepaid return label within 1 business day. You can also initiate a return from your account page where supported.

No. Returns within the 30-day window are sent back with a prepaid label we email you, whether the item was faulty or simply not right for your vehicle.

30 days from the date of delivery, on all eligible items.

Electrical parts that have been installed or connected, opened fluids and chemicals, and custom-cut or vehicle-specific items that show signs of installation. Unused items in their original packaging are always returnable within 30 days.

Email northtrailauto@gmail.com with your order number, the items you'd like to return, and a brief reason. We'll reply with a free prepaid return label within 1 business day.

Refunds are issued to your original payment method within 10 business days of the return arriving with us. Your bank may take a further 3–5 business days to show it.

Yes — the fastest way to exchange is to return the original item for a refund and place a new order for the replacement. If you'd like us to coordinate the exchange directly, email northtrailauto@gmail.com and we'll arrange it.

You have 30 days from delivery to return any unused item for a full refund, with return shipping on us. Faulty or incorrect items are replaced or refunded in full at any point in that window.

Email northtrailauto@gmail.com immediately with your order number and a photo of what arrived. We'll ship the correct item express at our cost and provide a prepaid return label for the incorrect one.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal — all processed through Shopify's PCI-DSS Level 1 certified secure checkout. Buy-now-pay-later via Shop Pay Installments may also appear at checkout where eligible.

Yes. All payments are processed by Shopify Payments and Shop Pay, which are PCI-DSS Level 1 certified — the highest level of payment security. Your card details never touch our servers.

Yes — Apple Pay, Google Pay, and Shop Pay are all supported and appear automatically at checkout on compatible devices.

Yes — Shop Pay Installments may appear at checkout for eligible orders, splitting payment into 4 interest-free installments. Availability depends on your country and order total.

Common reasons include an incorrect CVV, mismatched billing address, insufficient funds, or your bank blocking online merchants. Verify your details and try again; if it persists, contact your bank or email northtrailauto@gmail.com for assistance.

Not at the moment. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

Prices shown on the site are the final prices in Canadian dollars; applicable Canadian sales taxes are included and nothing is added at checkout.

All prices on North Trail Auto are listed in the local currency of Canada. If you're shopping from a different region, your bank will handle the conversion at checkout.

No. We do not run discount codes, countdown sales or automatic cart discounts. The CAD price on the product page is the price you pay, and it already includes free shipping.

We do not run sales. Subscribe to the footer email list or follow the Insights blog for new buying guides, seasonal checklists and new arrivals.

No. Every customer pays the same listed price, with free shipping and free returns included from the first order.

We do not price-match. Our prices are set in CAD and already include shipping to any Canadian address and a prepaid return label.

No. The price you see on the product page is the price charged at checkout. Prices are in CAD and include shipping.

Email our support team at northtrailauto@gmail.com. Average response time is under 1 business day. Real humans answer every message — we don't use templated bots.

We answer email Monday to Friday and reply within one business day. Orders can be placed on the site at any time.

No. Support is by email only at northtrailauto@gmail.com, so you get a written answer you can keep. We reply within one business day, Monday to Friday.

Email northtrailauto@gmail.com immediately with your order number and 'CANCEL' in the subject line. We can cancel any unshipped order within 1 business hour. Already-shipped orders fall under our 30-day return policy.

Log into your account, click your name in the top corner, and update your email, password, shipping address, or default payment method. Changes save instantly.

Check your spam / promotions folder for an email from us. If nothing's there, email northtrailauto@gmail.com with the email address you used at checkout and we'll resend the confirmation manually.

Yes — verified buyers can leave a review on each product page once the order is delivered. We display all reviews honestly, including critical ones — no edits or hidden reviews.

We use your data only to process orders, ship products, and provide customer support. We do not sell personal data. Full details are in our Privacy Policy, linked in the footer.

Not yet. New guides and product news are published on the Insights blog and sent to email subscribers.

No. The site works on any phone browser, and Shop Pay lets you check out in two taps.

Subscribe to the email list in the footer for new buying guides, seasonal checklists and new arrivals. We send one or two emails a month and never sell your address.

Up-to-date facts about North Trail Auto live on our public storefront — the homepage, About page, FAQ, blog, and policy pages. We also publish a machine-readable summary at /llms.txt for AI crawlers and assistants.

Every product page lists the fitment supplied by the manufacturer: year range, make, model and often engine or trim. Compare it with the details on your registration or the sticker in your door jamb. If a listing is unclear, email us the year, make, model and engine and we will check before you order.

OEM parts are made by or for the vehicle manufacturer; aftermarket parts are made by other brands such as Dorman, Bosch or A-Premium to the same fit. Aftermarket parts are usually cheaper and often carry their own warranty. Both are listed by fitment on our product pages.

Many of our brands are North American, so packaging lists inches, ounces or gallons. Where possible the metric equivalent is in the description. If a size matters for your fitment, email us and we will confirm the exact measurement.

Quebec requires winter tires from 1 December to 15 March, and British Columbia requires winter-rated tires on many highways from October to March. Elsewhere they are strongly recommended below 7 °C. Our winter driving collection covers the accessories that go with them: wiper blades, jump starters, traction aids and floor mats.

No. Everything we list is new and unused unless the product title states otherwise.

Each product page at North Trail Auto lists clear specs, materials, sizing, and usage guidance. If you're unsure between two options, email northtrailauto@gmail.com with what you're looking to solve and our team will recommend the best fit within 1 business day.

North Trail Auto curates products from trusted, well-established automotive accessories brands sourced through authorised distributors. Each product page lists the brand and model explicitly so you know exactly what you're getting.

Warranty follows the manufacturer. Where a brand states a warranty term it is listed on the product page; contact us with your order number and we will help you make a claim.

Yes — every collection at North Trail Auto includes entry-level options alongside premium picks. Product descriptions note skill level, intended use case, and any pre-requisites so beginners can shop confidently.